Demand management is the interface between the business as a customer and IT as a service. The successful use of IT tools in a company strongly depends on the interaction of both areas. Without optimised processes and well-defined roles, inefficiencies will occur and continue throughout the entire process.
Demand management controls all activities for IT alignment and corresponds to company needs. It targets the assessment of the IT products and services required and the necessary quantities.
IT portfolio management assures prioritising requirements and project proposals in the right order and budgeting appropriately. On the one hand, it is critical to assess demands according to their benefit and value. On the other hand, IT organisation requires efficient resource management to make projects manageable.
Requirements management / Portfolio mangement
From idea to product
To support the business and the strategic orientation of the company, the best possible choice of demands should be made. The benefits of each IT project are assessed, targeting potentials in line with company goals, and subsequently maximizing the value proposition of IT.
Using a standardised process to capture ideas, evaluate and transfer them to project proposals, guarantees that procedures are transparent and objective for all involved parties. Well-defined tasks and responsibilities should be assigned to everyone included in the process to reduce efforts and avoid unstructured processing. Providing expert advice from the outset increases the content-related quality of demands and, ultimately, it also affects the quality of performance. This includes eliminating demands that do not meet the business requirements.
Efficient resource management ensures that sufficient skilled resources are available to service all prioritised demands. Planning resources at an early stage is essential to recognise and avoid personnel bottlenecks in time. Besides planning resources, suitable project methods for qualifying staff are critical to support implementation of the established demands.
IndiTango supports you with:
- Aligning demands to IT business
- Assessing and prioritizing demands after cost/benefit analyses
- Planning resources and organising qualification projects
Consumption / Planning
Planning future consumption and demand is a core task of demand management. Customer demands for products and quantities in future planning periods should be carefully coordinated. However, demand management must also make sure that IT organisation can provide the required services
Comprehensive consumption reports measure volume and costs of IT services and compare them with customer demands. Deviations can quickly be recognised and hidden cost factors adjusted.