Customer-oriented repositioning of a local IT service provider


Public Administration



itec Solingen GmbH (merge into civitec, Siegburg)

Initial situation

  • Strained public budget situation in the municipalities requires a significant reduction of the IT-cost
  • Application and infrastructure portfolio account for a service and customer-oriented restructuring


  • Analysis of the initial situation and the relevant markets (internal and external)
  • Development of a new strategy and orientation of the organization for the new goals
  • Benchmarking of the performance and cost situation in comparison the market
  • Launch of a new best practice oriented IT Service Management
  • Management diagnostics to staff executive position


  • Reorientation of the company towards a customer-oriented full-service IT provider
  • Service-oriented and competitive organization
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