Process and organisation consulting for asset and license management within the agenda of IT outsourcing procedures

Sector

Energy

 

Customer

IT provider of

an energy supplier

Initial situation

  • Due to an infrastructure outsourcing new license management processes must be defined and implemented
  • Adaption of the organizational structure

Content

  • Project lead
  • Process design for the areas: ALM Strategy, License Contract Management, Volume & Budget Planning, Controlling & Reporting (incl. Risk/Invoicing), Optimizations, Software Pool Management, Portfolio Management, License Compliance
  • Definition of roles and responsibilities (RACI matrix)
  • Definition of interfaces within the customers organization and towards the providers
  • KPI definition
  • Implementation of new processes
  • Review and adaption of the new processes after 3 months
  • Creation of work instructions and templates
  • Creation of training material and execution of trainings for the employees
  • Creation of communication / marketing material for the internal communication within the company

Results

  • Documented and implemented processes and reports
  • Documented work instructions (internal, between the customer and provider)
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