KPI dashboard for the provider management

Sector

Energy

 

Customer

IT provider of

an energy supplier

Initial situation

  • A multiplicity of different reports for the provider management are in use
  • An overall view of all relevant management indicators is not existing
  • High effort to create the regular reporting for the management team

Content

  • Consolidation of all relevant provider management KPIs and reports
  • Conception and implementation of a new management dashboard
  • Automation of the report creation
  • Training of all involved employees

Results

  • Standardized and automated management dashboard to monthly report the commercial provider management performance to the management team
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