Tender of IT operation services





IT department of Messe Frankfurt (ca. 2000 users)

Initial situation

  • Insufficient tendering documents for IT operation services and for a desktop migration concept
  • The tender should ensure a high comparability between the offers


  • Pre-selection of the providers with help of a RFI
  • Creation of the RFP documents including statement of works, master service agreement, price sheet and an assessment matrix
  • Preparation and execution of a bidder conference with all pre-selected providers
  • Evaluation and assessment of the offers with the help of report cards, which compares the offers on the basis of the assessment matrix
  • Preparation, execution and documentation of the evaluation meetings with the providers
  • Preparation and support of negotiations with the providers


  • Report about the tendering process and a proposal for decision
  • Signed contract for the tendered services
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